{"id":1410,"date":"2023-10-11T23:32:39","date_gmt":"2023-10-11T21:32:39","guid":{"rendered":"https:\/\/www.iplus.it\/?page_id=1410"},"modified":"2023-11-06T12:57:09","modified_gmt":"2023-11-06T11:57:09","slug":"service-helpdesk","status":"publish","type":"page","link":"https:\/\/www.iplus.it\/en\/service-helpdesk\/","title":{"rendered":"Help Desk"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1410\" class=\"elementor elementor-1410\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44ab8cf7 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"44ab8cf7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-754c3884\" data-id=\"754c3884\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13a80a59 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"13a80a59\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 14-09-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Help Desk<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42159fb3 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"42159fb3\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Direct, high-level helpdesk service: <br>customer care and technical support for software and IT products<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-73eda35b\" data-id=\"73eda35b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3c6f313c elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3c6f313c\" data-element_type=\"section\" id=\"intro\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-675c3e6d\" data-id=\"675c3e6d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7de0d464 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7de0d464\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-7c1127a5 elementor-invisible\" data-id=\"7c1127a5\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:100}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c7e4719 elementor-view-default elementor-widget elementor-widget-themo-service-block\" data-id=\"6c7e4719\" data-element_type=\"widget\" data-widget_type=\"themo-service-block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-service-block-w\">\n            <div class=\"elementor-icon-box-wrapper th-show-icon\">\n                                    <div class=\"elementor-icon-box-icon th-icon-size-sm\">\n                        <span class=\"elementor-icon\" >\n                            <i aria-hidden=\"true\" class=\"fas fa-ticket-alt\"><\/i>                        <\/span>\n                    <\/div>\n                                <div class=\"elementor-icon-box-content\">\n                    <h5 class=\"elementor-icon-box-title\">\n                        <span >Ticket Management<\/span>\n                    <\/h5>\n                    <p class=\"elementor-icon-box-description\"><\/p>\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-540be26d elementor-invisible\" data-id=\"540be26d\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4954d3f9 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-service-block\" data-id=\"4954d3f9\" data-element_type=\"widget\" data-widget_type=\"themo-service-block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-service-block-w\">\n            <div class=\"elementor-icon-box-wrapper th-show-icon\">\n                                    <div class=\"elementor-icon-box-icon th-icon-size-sm\">\n                        <span class=\"elementor-icon\" >\n                            <i aria-hidden=\"true\" class=\"fas fa-hands-helping\"><\/i>                        <\/span>\n                    <\/div>\n                                <div class=\"elementor-icon-box-content\">\n                    <h5 class=\"elementor-icon-box-title\">\n                        <span >Help Desk<\/span>\n                    <\/h5>\n                    <p class=\"elementor-icon-box-description\"><\/p>\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-6dc4fa5 elementor-invisible\" data-id=\"6dc4fa5\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:500}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71c88c5c elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-service-block\" data-id=\"71c88c5c\" data-element_type=\"widget\" data-widget_type=\"themo-service-block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-service-block-w\">\n            <div class=\"elementor-icon-box-wrapper th-show-icon\">\n                                    <div class=\"elementor-icon-box-icon th-icon-size-sm\">\n                        <span class=\"elementor-icon\" >\n                            <i aria-hidden=\"true\" class=\"fas fa-people-arrows\"><\/i>                        <\/span>\n                    <\/div>\n                                <div class=\"elementor-icon-box-content\">\n                    <h5 class=\"elementor-icon-box-title\">\n                        <span >Virtual Receptionist<\/span>\n                    <\/h5>\n                    <p class=\"elementor-icon-box-description\"><\/p>\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-bf59cc8 elementor-invisible\" data-id=\"bf59cc8\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:500}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b80547 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-service-block\" data-id=\"3b80547\" data-element_type=\"widget\" data-widget_type=\"themo-service-block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-service-block-w\">\n            <div class=\"elementor-icon-box-wrapper th-show-icon\">\n                                    <div class=\"elementor-icon-box-icon th-icon-size-sm\">\n                        <span class=\"elementor-icon\" >\n                            <i aria-hidden=\"true\" class=\"fas fa-comments\"><\/i>                        <\/span>\n                    <\/div>\n                                <div class=\"elementor-icon-box-content\">\n                    <h5 class=\"elementor-icon-box-title\">\n                        <span >Customer Support<\/span>\n                    <\/h5>\n                    <p class=\"elementor-icon-box-description\"><\/p>\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2be691c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2be691c4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-603cb904\" data-id=\"603cb904\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe2f85 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"fe2f85\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><b>Ticket management<br>and troubleshooting<\/b><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3bb3605d elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3bb3605d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3d4e55b0\" data-id=\"3d4e55b0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6543d7f elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6543d7f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><b>The customer is in the best of hands: our<\/b><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16e3b78b elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"16e3b78b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 14-09-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>No one knows better than our technicians how to intervene in the services and procedures that we have developed and implemented ourselves, or in the software that is our daily bread.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b2f7e2b elementor-widget elementor-widget-themo-button\" data-id=\"1b2f7e2b\" data-element_type=\"widget\" data-widget_type=\"themo-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n                \t\t\t<a class=\"btn-1 btn th-btn btn-standard-primary\" href=\"#formsolution\">\n\t\t\t\t\t\t\t\t\tREQUEST THE SERVICE\t\t\t\t\t\t\t<\/a>\n\t\t\n        \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f778825\" data-id=\"f778825\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c43906d elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"4c43906d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>That is why we have established a highly skilled Help Desk service for businesses and their end customers, ready to provide timely IT technical support when needed.<br \/><br \/>Our team of experts and technicians with IT skills and proven experience in direct customer support are able to provide effective solutions in a short time, even retracing application development if necessary. Direct intervention without loss of time: the ideal customer service for any company.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b666034 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b666034\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-648e6ebf\" data-id=\"648e6ebf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-311fde9a elementor-invisible elementor-widget elementor-widget-image\" data-id=\"311fde9a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 14-09-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1500\" src=\"https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_620918431.jpg\" class=\"attachment-full size-full wp-image-2285\" alt=\"\" srcset=\"https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_620918431.jpg 1500w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_620918431-300x300.jpg 300w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_620918431-1024x1024.jpg 1024w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_620918431-150x150.jpg 150w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_620918431-768x768.jpg 768w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_620918431-100x100.jpg 100w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_620918431-80x80.jpg 80w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_620918431-394x394.jpg 394w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_620918431-303x303.jpg 303w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_620918431-605x605.jpg 605w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_620918431-700x700.jpg 700w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_620918431-950x950.jpg 950w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_620918431-1080x1080.jpg 1080w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-28cc5dd4\" data-id=\"28cc5dd4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-80b2969 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"80b2969\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><b>Virtual receptionist<\/b><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ada2ae elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"3ada2ae\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>iPlus Service has developed an innovative automated helpdesk service with a virtual receptionist. This feature eliminates the need for a live operator and replaces it with an equally effective automated operator capable of handling the company's call processes.<br \/><br \/>The Virtual Receptionist is particularly beneficial for SMEs and start-ups, as it saves the cost of a resource or physical helpdesk service without sacrificing service quality, thanks to features such as call screening, voice recognition, call transfer and routing, name dialing and much more.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-263afefc elementor-widget elementor-widget-themo-button\" data-id=\"263afefc\" data-element_type=\"widget\" data-widget_type=\"themo-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n                \t\t\t<a class=\"btn-1 btn th-btn btn-standard-primary\" href=\"#formsolution\">\n\t\t\t\t\t\t\t\t\tREQUEST THE SERVICE\t\t\t\t\t\t\t<\/a>\n\t\t\n        \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c44df33 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c44df33\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1498fd97\" data-id=\"1498fd97\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-af0586e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"af0586e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><b>First level help desk<\/b><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3adc401 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"3adc401\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>First level helpdesk operators have direct customer contact and are responsible for handling complaints, investigating enquiries and providing timely and targeted first level technical support.<br \/><br \/>If the problem cannot be resolved immediately, the First Level Help Desk opens a technical ticket to direct the report to a more specialised level of intervention, within a tracking system that allows all incoming requests to be tracked.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76a0b5c5 elementor-widget elementor-widget-themo-button\" data-id=\"76a0b5c5\" data-element_type=\"widget\" data-widget_type=\"themo-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n                \t\t\t<a class=\"btn-1 btn th-btn btn-standard-primary\" href=\"#formsolution\">\n\t\t\t\t\t\t\t\t\tREQUEST THE SERVICE\t\t\t\t\t\t\t<\/a>\n\t\t\n        \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2d42539b\" data-id=\"2d42539b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c5d43af elementor-invisible elementor-widget elementor-widget-image\" data-id=\"1c5d43af\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1500\" src=\"https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_613795417.jpg\" class=\"attachment-full size-full wp-image-2284\" alt=\"\" srcset=\"https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_613795417.jpg 1500w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_613795417-300x300.jpg 300w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_613795417-1024x1024.jpg 1024w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_613795417-150x150.jpg 150w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_613795417-768x768.jpg 768w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_613795417-100x100.jpg 100w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_613795417-80x80.jpg 80w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_613795417-394x394.jpg 394w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_613795417-303x303.jpg 303w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_613795417-605x605.jpg 605w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_613795417-700x700.jpg 700w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_613795417-950x950.jpg 950w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/11\/AdobeStock_613795417-1080x1080.jpg 1080w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b28e60b elementor-section-height-min-height elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"b28e60b\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0d75ce4\" data-id=\"0d75ce4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-23797380 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23797380\" data-element_type=\"section\" id=\"formsolution\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-16673e10\" data-id=\"16673e10\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-620bd78a elementor-widget elementor-widget-image\" data-id=\"620bd78a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"920\" height=\"920\" src=\"https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/09\/iplus_logo_q.png\" class=\"attachment-large size-large wp-image-684\" alt=\"\" srcset=\"https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/09\/iplus_logo_q.png 920w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/09\/iplus_logo_q-300x300.png 300w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/09\/iplus_logo_q-150x150.png 150w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/09\/iplus_logo_q-768x768.png 768w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/09\/iplus_logo_q-100x100.png 100w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/09\/iplus_logo_q-80x80.png 80w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/09\/iplus_logo_q-394x394.png 394w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/09\/iplus_logo_q-303x303.png 303w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/09\/iplus_logo_q-605x605.png 605w, https:\/\/www.iplus.it\/wp-content\/uploads\/2023\/09\/iplus_logo_q-700x700.png 700w\" sizes=\"auto, (max-width: 920px) 100vw, 920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74ee20d8 elementor-widget elementor-widget-heading\" data-id=\"74ee20d8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Need<br>digital solutions?<\/b><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11183c8c elementor-widget elementor-widget-heading\" data-id=\"11183c8c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Request our helpdesk service.<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-278c589a\" data-id=\"278c589a\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e7e5d51 elementor-widget elementor-widget-themo-formidable-form\" data-id=\"6e7e5d51\" data-element_type=\"widget\" data-widget_type=\"themo-formidable-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t            <div class=\"th-fo-form  th-form-stacked  th-btn-form btn-standard-dark-form\"><div class=\"frm_forms  with_frm_style frm_style_stile-di-formidable\" id=\"frm_form_3_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form\" id=\"form_contact3\" action=\"\" >\n<div class=\"frm_form_fields\">\n<fieldset>\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"3\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_3\" id=\"frm_hide_fields_3\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"contact3\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_3\" name=\"frm_submit_entry_3\" value=\"1f7e97139c\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/1410\" \/><div id=\"frm_field_45_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm12 frm_first\">\r\n    <label for=\"field_rmz06\" id=\"field_rmz06_label\" class=\"frm_primary_label\">Agency\r\n        <span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_rmz06\" name=\"item_meta[45]\" value=\"\"  placeholder=\"Agency\" data-reqmsg=\"Questo campo \u00e8 obbligatorio.\" aria-required=\"true\" data-invmsg=\"Testo non \u00e8 valido\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_9_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm12 frm_first\">\r\n    <label for=\"field_xipbjr3\" class=\"frm_primary_label\">Name\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_xipbjr3\" name=\"item_meta[9]\" value=\"\"  placeholder=\"Name\" data-reqmsg=\"Questo campo \u00e8 obbligatorio.\" aria-required=\"true\" data-invmsg=\"Name non \u00e8 valido\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_10_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_full\">\r\n    <label for=\"field_jaehy83\" class=\"frm_primary_label\">E-mail\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_jaehy83\" name=\"item_meta[10]\" value=\"\"  placeholder=\"E-mail\" data-reqmsg=\"Questo campo \u00e8 obbligatorio.\" aria-required=\"true\" data-invmsg=\"Email non \u00e8 valido\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_11_container\" class=\"frm_form_field form-field  frm_none_container frm_full\">\r\n    <label for=\"field_cqpguu3\" class=\"frm_primary_label\">Telephone\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_cqpguu3\" name=\"item_meta[11]\" value=\"\"  placeholder=\"Telephone\" data-invmsg=\"Phone non \u00e8 valido\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_12_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_full\">\r\n    <label for=\"field_w7ueyk3\" class=\"frm_primary_label\">Object\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_w7ueyk3\" name=\"item_meta[12]\" value=\"\"  placeholder=\"Object\" data-reqmsg=\"Questo campo \u00e8 obbligatorio.\" aria-required=\"true\" data-invmsg=\"Subject non \u00e8 valido\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_13_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_full\">\r\n    <label for=\"field_kggkvh3\" class=\"frm_primary_label\">Request\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[13]\" id=\"field_kggkvh3\" rows=\"5\"  placeholder=\"Request\" data-reqmsg=\"Questo campo \u00e8 obbligatorio.\" aria-required=\"true\" data-invmsg=\"Richiesta is invalid\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_46_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container vertical_radio\">\r\n    <div  id=\"field_1o47w_label\" class=\"frm_primary_label\">Check box\r\n        <span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_1o47w_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_46-0\">\t\t\t<label  for=\"field_1o47w-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[46][]\" id=\"field_1o47w-0\" value=\"Dichiaro di aver letto l&#039;&lt;a href=&quot;\/privacy-policy&quot; target=&quot;_blank&quot;&gt;informativa&lt;\/a&gt; sul trattamento dei dati ai fini del GDPR e privacy e acconsento al loro trattamento\"  data-reqmsg=\"Questo campo \u00e8 obbligatorio.\" data-invmsg=\"Check box is invalid\" aria-invalid=\"false\"   aria-required=\"true\"  \/> I declare that I have read the<a href=\"\/en\/privacy-policy\/\" target=\"_blank\">information<\/a> on the processing of data for the purposes of the GDPR and privacy and I consent to their processing<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_47_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n    <label for=\"g-recaptcha-response\" id=\"field_zrx43_label\" class=\"frm_primary_label\">Captcha\r\n        <span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n    <\/label>\r\n    <div  id=\"field_zrx43\" class=\"frm-g-recaptcha\" data-sitekey=\"6Lc7S9AoAAAAAP7APQmJkjLucTHJj9ajojiV2CAo\" data-size=\"invisible\" data-theme=\"light\"><\/div>\r\n    \r\n    \r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_48_container\">\n\t\t\t<label for=\"field_s5a8b\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_s5a8b\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[48]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"nmcjjt+cXSZ\/kARa\/4UcMLxq3yJHTh9Gq\/PV6bhV1jQ=\" \/><div class=\"frm_submit\">\r\n\r\n<input type=\"submit\" value=\"Send\"  \/>\r\n<img decoding=\"async\" class=\"frm_ajax_loading\" src=\"https:\/\/www.iplus.it\/wp-content\/plugins\/formidable\/images\/ajax_loader.gif\" alt=\"Sending\" style=\"visibility:hidden;\" \/>\r\n\r\n<\/div><\/div>\n<\/fieldset>\n<\/div>\n\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n<\/div>\n            \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Help Desk Servizio di help desk diretto e di alto livello: assistenza clienti e supporto tecnico su software e prodotti informatici Gestione Ticket Help Desk Virtual Receptionist Customer Support Gestione tickete risoluzione problemi Il cliente \u00e8 in ottime mani: le &hellip; <a href=\"https:\/\/www.iplus.it\/en\/service-helpdesk\/\">Read More<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1410","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.iplus.it\/en\/wp-json\/wp\/v2\/pages\/1410","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.iplus.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.iplus.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.iplus.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iplus.it\/en\/wp-json\/wp\/v2\/comments?post=1410"}],"version-history":[{"count":0,"href":"https:\/\/www.iplus.it\/en\/wp-json\/wp\/v2\/pages\/1410\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.iplus.it\/en\/wp-json\/wp\/v2\/media?parent=1410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}